# Heat Tiles ### Overview #### What are heat tiles? Highlight’s heat tiles instantly show a clear status of both network and application services. They are more powerful than a simple traffic light or dashboard display because they show trends too. They are a time-based capability which understands that one incident does not make a network link bad, nor is it good the minute a long-standing problem is resolved. Highlight uniquely measures performance using problem levels - an ongoing rating that smoothes the display and indicates if a situation is improving or deteriorating. There are 2 types of heat tiles detailed below. Refer to [the Grid View page](/status/network/grid-view.md) for information on the grid. *** #### Location tiles Every location within your network is shown as an individual, summary tile with chevrons to indicate improving or deteriorating issues across stability, load and health metrics

#### Service tiles Group watches from any location in your network into a single tile, custom-define thresholds to change tile colour based on the total number of issues

### Location tiles

*** ### Service tiles These tiles are created by adding watches to a container and setting it to display as a tile.

#### Service Tile Example A service tile for email could comprise the summary status of: * TCP tests from the local router to the server listening ports (application status) * Link Health watches for the Internet service * WAN tests from remote locations to the Data Centre (to assess the impact of the network) Read more about [creating service tiles](https://support.highlight.net/help/admin/create_container#tile_tab)
Read more about [the Highlight Alerting Mechanism](/status/network/highlight-alerting-mechanism.md) *** ### Display Options #### Refresh Options The Status Heat tiles page refreshes every 180 seconds by default, with auto-refresh on. Alternatively, switching auto refresh off will keep the page in view constant until you select a different position in the network explorer tree.

*** Use the options panel for services and locations to display only certain colour tiles, adjust the size of your tiles, or group, arrange or filter tiles.

Filter button closed — Filter button - closed

Filter button open — Filter button - open

**Options panel** Open the options panel using the button. When the options panel is open the button changes to bold. If you close this panel, it will be closed when you next log in. Reset all filters If any settings have changed from default, the "Filter reset" button is enabled (bold). These options revert to default when you next log in but tile size remains as previously set. *** #### Services

Refer to the [Tile colours displayed](#tile-colours-displayed) and [Tile resizing](#tile-resizing) sections below for details on these features. **Only selected folder** By default, all service tiles are shown that contain any watch from the currently selected folder or below. By checking this option only services defined in the selected folder are displayed. This setting resets to unchecked when you next log in. {% hint style="info" %} **A to Z** Service tiles are sorted alphabetically by the container description (if available, otherwise by the container name) {% endhint %} *** #### Locations

Location options panel when Tiles selected

**View** Tiles and Grid buttons are available if grid view has been enabled on the selected folder in the tree. Otherwise, the buttons are hidden and you see location tiles only.

**Tiles -** By default show location tiles **Grid -** Optionally view locations in a grid - find out more about [grid view](#user-content-fn-1)[^1] {% hint style="info" %} Your selection of Tiles or Grid will be remembered when you next log in {% endhint %} **Arrange** Refer to the Tile colours displayed and Tile resizing sections below for details on these options.

**️ Group by folder**

By default, all locations below the selected folder are shown unless this option is checked. When checked, multiple location tiles are shown as a single, stacked folder tile, which simplifies the location tile view for large networks. The overall number of issues is shown and can be filtered by stability, load or health. Click a stacked tile to drill down to subfolders and locations. **Sort options** {% stepper %} {% step %} ### Sort A to Z By default, tiles are arranged alphabetically. {% endstep %} {% step %} ### Sort by duration Tiles are displayed in three groups: Now → 24 hours, 1 → 7 days and 7+ days. The newest issue in each section is in the top left. By default, stability, load and health issues are included, deselect one or more to change this (see Issues below). Note: As green tiles do not have any issues, they are not included when arranging by issue duration. {% endstep %} {% endstepper %} **Issues**

By default, all issue types are shown: stability, load and health. Use these icons to hide or show one or more issue types. These buttons do not affect green tiles. **React to issues: Any or All** Refer to [the section below](#location-tiles-react-to-issues-any-or-all) for details on these options. *** ### Tile colours displayed

A count of heat tiles in each state (red/amber/green) is displayed in the panel header at all times and adapts to the Any/All and Group by folder settings Use the check box on each colour to hide or show those tiles in the display

The "Filter reset" button returns colour settings to their default The display resets to show all colours each time you log in


A count of heat tiles in each state (red/amber/green) is displayed in the panel header at all times and adapts to the Any/All and Group by folder settings.
Use the radio button on each colour to hide or show those tiles in the display.
The "Filter reset" button returns colour settings to their default. The display resets to show all colours each time you log in.

*** ### Tile resizing

Heat tiles are size small by default. Tile widths are: {% stepper %} {% step %} Small 150 pixels wide (location tiles) or 185 pixels wide (service tiles) {% endstep %} {% step %} Medium 280 pixels wide {% endstep %} {% step %} Large 400 pixels wide {% endstep %} {% endstepper %} {% hint style="info" %} Your selected tile size will be remembered when you next log in {% endhint %} *** ### Location tiles - React to issues: Any or All **Watch-centric (React to issues: ANY)** With this default setting, Highlight's location tiles change colour based on the worst case of any single watch in the location. This view enables service provider operations teams to quickly see locations with issues to be resolved but can occasionally result in a sea of red tiles for relatively minor issues. With **Any** selected on the "React to issues" toggle, location tiles are: **Green** - no issues **Amber** - some watches are in a transitional (amber) state **Red** - some watches are in a degraded (red) state **Location-centric (React to issues: ALL)** Highlight provides an alternative view which is based on the location as a whole, rather than on any single watch. In this view an amber tile indicates a location with degraded connectivity which is still online. This view is beneficial to enterprises and service providers wanting a higher-level overview of the entire network. With **All** selected on the "React to issues" toggle, location tiles are: **Green** - no issues **Amber** - some watches have issues and some are green, or all watches are amber **Red** - all watches have issues with at least one red

This setting is remembered when you next log in

The count of heat tiles in each state (red/amber/green) adapts to the Any/All setting

**Example**

There is one watch in the Cellular Test location with a stability issue which has been ongoing for 1 hour.


With "react to ANY issues" set, the Cellular Test location tile is red.
With "react to ALL issues" set, the Cellular Test location tile is amber.	The tile will only turn red if all 4 watches at the location are amber or red.

Refer to the [troubleshooting location colour](https://support.highlight.net/help/troubleshoot/initial#any_all_behaviour_for_locations) for a more detailed explanation of certain scenarios with this functionality.

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