Output

Report Output

Once run, further options are available using the buttons on the right of the title bar.

Download options are CSV , RTF and DOCX :

CSV:
This format will show ALL results even if only 500 are displayed on screen when the report is run. A CSV file can be pulled into other tools such as spreadsheets for further analysis. Graphics cannot be included in a CSV file.
RTF:
This format is ideal for including graphic content. Due to the layout restrictions of this file format, it may be necessary to reduce the overall number of columns using Show: (N)
DOCX:
This format allows graphics, column re-sizing and custom logos to be inserted in downloaded Highlight reports. Logos can be PNG, GIF or JPG format and 150 pixels wide by 40 - 60 pixels high. Please contact us for any assistance with your logo format and to get it installed on your system.

Below is a sample report output set to report on All Performance Tests, sort by Exceptions, and show only five fields. If you want to change the output to increase or decrease the number of fields shown, or change the sort order, make your changes and click again. Once satisfied with the report output, you can click Save Settings to save your custom report as a template. Refer to for full details.

Each row of the on-screen report is a clickable hyperlink which will open the relevant Details page for the selected item.

All Report Types and Options available

There are 16 different report types available. The options available under Show will change based on which report is selected in the On: field. In the example below, VLANs is the selected report type and the options available under Show change accordingly. Currently 14 of a possible 21 options are selected.

Graphics can be embedded in all report types. Available graphics are: Strip Chart, Trend Chart, Behaviour Chart (not available for WiFi), Performance Chart (available for some Performance Test reports only), Client Count (available for Wireless Access Points reports only). Read more about .

All Watches

This will select from all available watches in the selected folder. Available fields under Show are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), and % Within Target

All Link Health Watches

Includes all links of any type: Bearers, Classes of Service, Multilink Elements, and VLANs. Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages

Bearer Circuits

This will filter Links down to just bearers (ADSL, SDSL, Leased Line, Ethernet or MPLS bearers). Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages, Site Availability, Errors, Congestion, % of Site Load (Hybrid WAN reporting)

Broadband Circuits

This will filter Links down to just asymmetric bearers (ADSL bearers). Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages, Site Availability, Errors, Congestion, % of Site Load, Lowest Speed, Speed Changes

Classes Of Service

Only Classes of Service running on Bearers in the selected folder will be shown (the bearer is not included). Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages, Congestion,

Multilink Elements

Individual circuits that make up a Multilink bundle are shown. Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages, Errors, Congestion

VLANs

Only auto-detected 802.1q VLANs are shown (not including the bearer/trunk). Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages

SLA Compliance

All Link health watches are shown. Available fields are: Watch type, Path, Location, Device Address, Name, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Average Load, 95 percentile Load, Peak Load, Volume, Burst, Change in Load, Change in Volume, Availability, Outages

Tunnels

All SD-WAN tunnels are shown. Available fields are: Watch type, Path, Location, Name, Parent device name, Destination, Details, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), Volume, Change in Volume, Availability, Outages

Cellular Circuits

All Cellular watches are shown. Available fields are: Watch type, Path, Location, Name, Parent watch, Reference, Cust ref, Exceptions (hh:mm, count), Signal Strength (Score), Count of Changes (Tower, Network, Radio), List of Changes (Tower, Network, Radio)

All Performance Tests

Shows the results on any Performance Test, with available fields being those fields which are common to all Performance Tests. Available fields are: Parent Watch, Test-Type, Test Name, Path, Device Address, Source Country, Source Location, Source Device, Destination Device, Reference, Cust ref, Exceptions (hh:mm, count), Issue Scores (0 to 10), % Within Target

Precision Tests

Shows the results on all microsecond Precision Tests. Available fields are: Parent Watch, Test-Type, Test Name, Path, Device Address, Source Country, Source Location, Source Device, Destination Device, Reference, Cust ref, Exceptions (hh:mm, count), Issue Scores (0 to 10), % Within Target, Delay Jitter, Delay Average, Delay 95pc, Change in Delay, % Packet Loss

MOS (Voice) Tests

Shows the results on all VoIP MOS Tests. Available fields are: Parent Watch, Test-Type, Path, Device Address, Source Country, Source Location, Source Device, Destination Device, Reference, Cust ref, Exceptions (hh:mm, count), Issue Scores (0 to 10), % Within Target, Delay Jitter, Delay Average, Delay 95pc, Change in Delay, % Packet Loss, MOS Score Average, MOS Score 95pc

ICMP, TCP and UDP Echo Tests

Shows the results on all simple ICMP, TCP or UDP Tests. Available fields are: Parent Watch, Test-Type, Path, Device Address, Source Country, Source Location, Source Device, Destination Device, Reference, Cust ref, Exceptions (hh:mm, count), Issue Scores (0 to 10), % Within Target, Delay Jitter, Delay Average, Delay 95pc, Change in Delay, % Packet Loss

HTTP Server tests

Shows the results on all HTTP Server Tests. Available fields are: Parent Watch, Test-Type, Test Name, Path, Device Address, Source Country, Source Location, Source Device, Destination Device, Reference, Cust ref, Exceptions (hh:mm, count), Issue Scores (0 to 10), % Within Target, % Failure, % Success, Delay Average, Delay 95pc, Change in Delay

Wireless Access Points

Shows the results for Wireless Access Points only. Available fields are: Watch type, Path, Location, WAP Location, WAP Name, Device Address [the controller IP address], Name, Serial Number, Details, WAP Type, SSID, Reference, Cust ref, Issue Scores (0 to 10), Exceptions (hh:mm, count), WAP Util Avg, WAP Util 95pc, WAP Util Peak, WAP Volume, Congestion, Client Avg, Client Peak, Signal Problems, Availability, Outages

Description of Fields in Highlight reports A - M

This section explains how the different measurements are calculated. Some calculations are obvious, some more specific to a given application:

Description of Fields in Highlight reports N - Z

This section explains how the different measurements are calculated. Some calculations are obvious, some more specific to a given application:

Effect of Maintenance Windows in Reporting

If a report is run which spans a maintenance window, the report statistics are affected as follows:

Availability (not site availability) calculations exclude periods when a watch is in maintenance
Errors and congestion (discards) calculations do not include any gathered during maintenance periods
Issues and outages calculations exclude periods when a watch is in maintenance
WiFi congestion and signal problems calculations exclude maintenance periods

Site availability and Exceptions calculations ignore maintenance window periods

Example 1

At 20:30, a 1 hour 30 minute outage started. The first 30 minutes was prior to the maintenance period and there was an additional 3 minute outage earlier in the day, resulting in "Impacting events" of 33m.

The report shows the full exception period (maintenance is ignored); but Availability is reduced only for the period outside of maintenance only (33 mins out of 24x60 minutes); and Outages shows only the 33 minutes.

Example 2

Assume that there is a location with a single bearer which is set as a site link. On one day a 4 hour maintenance window is set and the bearer goes down for a period of 3 hours wholly within the maintenance window. A daily report will offer the following statistics:

Availability = 100%
Site availability = 87.5% [3 hours in 24]
Outages = 0m
Exceptions = 03:00 (1) [A single period of 3 hours when the bearer was down]

Example 3

Assume that there is a location with a single bearer which is set as a site link. On one day a 4 hour maintenance window is set and the bearer goes down at the start of the period but does not come active again until 2 hours after the maintenance window finishes. A daily report will offer the following statistics:

Availability = 91.667% [2 hours in 24]
Site availability = 75% [6 hours in 24]
Outages = 2h [the period of outage beyond the maintenance window]
Exceptions = 06:00 (1) [A single period of 6 hours when the bearer was down]

95th Percentile Load

In a number of places Highlight reports the 95th Percentile value for a measurement. What does this mean?

Highlight checks traffic levels on circuits (for example Broadband links, Ethernet, WAN Circuits) every three minutes. Each sample produces amongst other things a utilisation metric such as 10% busy, 55% busy, 96% busy, etc.

It's very useful to know the peak or maximum level that a line reaches, because it helps see when it's getting too full, needs upgrading, or might be causing slow response times. The problem is that most lines get very busy on occasion - downloading a large file, for example - and it would be overreacting to upgrade or adjust things just because of these very occasional bursts of traffic. That would be like widening a motorway just because it's congested for half an hour every Monday morning.

An industry-standard approach to this is to ignore the busiest five percent of checks and take the highest remaining value. In theory, this ignores those occasional peaks, and gives you a realistic maximum or frequently hit maximum for the line. The number of the percentile shows you how many samples have been ignored. For a 95th percentile, it's the busiest 5% (say, 50 samples from 1000). Some people use an 80th percentile, in which case you ignore the busiest 20% of samples (200 samples from 1000).

In summary, 95th% means the ninety-fifth percentile value for the line, which in turn means the busiest that the line gets in normal usage, excluding those occasional peaks which might distort things. Percentiles are often used as the basis for usage-based billing.

PreviousSuggested Reports NextGraphs

Last updated 1 month ago

Was this helpful?