Performance Agent
Overview
For a Performance Agent, this section shows graphically the availability for the selected time period (day, week, month) and date.
Colour coding
When viewed for today only, each section on the Details page gives an indication if it is currently alerting and thus impacting the associated heat tile colour. Find out more about colour coding.
Description
Horizontal axis: Adjusts according to the selected time period to show "hours" in day view and "days" in week and month views; redraws if the time zone is changed at the top right of the Details page. See Zoom options for methods to zoom in on the data.
Time period
Highlight displays the values for each data point in the time period:
Day
Shows multiple data points per hour (one for each polling period, usually one to five minutes)
Week
Shows 24 data points per day (every hour), Maximum for each hour is shown
Month
Shows 6 data points per day (every 4 hours), Maximum for each 4 hour period is shown
For any time period, hover on a point to see date, timestamp and availability status. If hovering on a week or month, there may be multiple availability states in the time period.
Availability
Coloured blips, with the priority and meaning shown below, are drawn on the Availability line.
1
Red
Agent reported as Down
2
Maroon
Agent taken out of service. If the Agent has been shut down deliberately on the controller.
3
Blue
No data, controller is not contactable
4
Green
Agent is up
Week/Month: Priority on availability states
For week or month, if more than one availability event occurs during the time span (one hour for a week, 4 hours for a month), then only one blip is shown on the Availability line using the priority shown in the table above.
All availability events for the time span are listed in the tooltip when hovering on a point.
Performance charts
Any Highlight supported performance tests on the performance agent show a performance chart on this page.
The test name on the external is shown instead of the test type. Hover to see the full name. If configured as a link on the controller, then the name is blue. Click to open the test on the external dashboard. This is currently only possible with Thousand Eyes tests.
Find out more about performance charts and Highlight supported tests.
Zoom options
There are two methods to zoom in on charts: drag and click. Find out more about zoom options.
Background colours
Grey backgrounds indicate non-business hours and purple backgrounds indicate maintenance periods. Find out more about background colours.
Location of Controller
From the Performance Agent Details page, hover on the controller icon to view the location of the controller
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