Performance Agent

Overview

For a Performance Agent, this section shows graphically the availability for the selected time period (day, week, month) and date.

Description

Horizontal axis: Adjusts according to the selected time period to show "hours" in day view and "days" in week and month views; redraws if the time zone is changed at the top right of the Details page

Zoom options

Drag: click, hold and drag across the chart to zoom into a time period; repeat if needed and if complete Note: all charts are synchronised so they zoom in and out together Click: on a week or month view, click on the chart to jump to that specific day view

Highlight displays the values for each data point in the time period:

Day: Shows multiple data points per hour (one for each polling period, usually one to five minutes)

Week: Shows 24 data points per day (every hour), Maximum for each hour is shown

Month: Shows 6 data points per day (every 4 hours), Maximum for each 4 hour period is shown

For any time period, hover on a point to see date, timestamp and availability status. If hovering on a week or month, there may be multiple availability states in the time period.

Availability

Coloured blips, with the priority and meaning shown below, are drawn on the Availability line.

Priority	Blip Colour	Issue
1	Red	Agent reported as Down
2	Maroon	Agent taken out of service. If the Agent has been shut down deliberately on the controller.
3	Blue	No data, controller is not contactable
4	Green	Agent is up

Week/Month: Priority on availability states

For week or month, if more than one availability event occurs during the time span (one hour for a week, 4 hours for a month), then only one blip is shown on the Availability line using the priority shown in the table above.

All availability events for the time span are listed in the tooltip when hovering on a point.

Performance charts

Any Highlight supported performance tests on the performance agent show a performance chart on this page.

The test name on the external is shown instead of the test type. Hover to see the full name. If configured as a link on the controller, then the name is blue. Click to open the test on the external dashboard. This is currently only possible with Thousand Eyes tests.

Find out more about performance charts and Highlight supported tests.

Background colours

Grey/White backgrounds - Business hours

By default, the chart shows non-business hours with a vertical grey background and business hours with a vertical white background on day and week views. Business hours are not shown on a month view. Toggle off to show alternate horizontal grey and white background areas.

Business hours are the time periods (to the nearest hour) that a business is operational. Highlight uses business hours when displaying charts on the Details page, filtering reporting results and generating alerts. Default values are 06:00 to 18:00 Monday through Friday with Saturday and Sunday excluded. However, you may see different settings if the business hours on a parent folder or location have been changed. Business hours reflect the local time zone for the location.

Find out more about business hours.

Purple backgrounds - Maintenance

Any purple background areas on the chart show current and past maintenance periods. Watches in maintenance do not send alerts, change the colour of heat tiles or decrement the availability figure for the time period.

Find out more about maintenance indicators on the details page.

Location of Controller

From the Performance Agent Details page, hover on the controller icon to view the location of the controller