Header

Overview

Full description of the Details page options, titles, time zones and calendar settings

Title bar

The title bar comprises 2 parts, plus a temporary purple marker if a watch is in maintenance. See the Maintenance section below for details.

Upper part

The header varies according to the watch type. Titles show:

• In larger text, description (if completed) otherwise watch name

• watch type (product type, if completed, will display instead of watch type for bearers)

• bandwith (for bearers, traffic classes, VLANs and multilink)

• watch name

Lower part

The lower part of the title bar -

is the path to the location of this watch. Clicking on any part of the path (Root, KFV Services, etc.) will move to that level on the Network Explorer tree. This is standard across all Highlight pages.

Hovering over the star allows you to add this location or folder to favourites. See Using Favourites for more information.

Details menu

Most users see Tech info, Alert log, Change and About. Those with "Edit Watches" permission see Edit instead of Change. All options are explained in more detail below.

Tech info

This window shows detailed information about the device you selected. Refer to Tech Info in Reporting Inventory for details.

Alert log

Use this to see alerts from this watch location in the Alert Log. The Alert Log is filtered to match the date range selected on the Details page. All users have access to the Alert Log.

To return from the Alert Log to the Details page, right-click on your browser's back button [←] and select Details - Highlight.

This option is not available for dates before the Alert Log was implemented in April 2021.

Change

This launches your mail client and generates an email to your customer services group as listed on the Home page. The subject, watch name, location and folder auto-fill.

Use this option to request a change to the watch, location or folder you're looking at on the Details page: perhaps the bandwidth is wrong, the name or description needs changing, or you think there's an issue.

Edit

Use this to open the Edit Watch dialog for the watch currently on the Details page. Make any changes if needed, Save and return to the Details page.

If you Delete the watch, you will return to the Status Heat Tiles page for the position you have selected in the Network Explorer tree.

About

Details includes a Provider link which displays the logo of your service provider, as defined in the Domain folder. Click on the logo to get service provider support details.

Time zone, business hours and page refresh

Time Zone

Three time zone options are available:

• The location time zone, as defined during setup

• Your time zone, being that detected from the user's browser

• UTC

Business Hours

By default, charts on the Details page show non-business hours with a vertical grey background and business hours with a vertical white background on day and week views. Business hours are not shown on a month view. Toggle off to show alternate horizontal grey and white background areas. This setting is remembered when you next log in.

Find out more about business hours.

Refresh Options

The Details page is static by default with Auto Refresh Off

Alternatively, switching AutoRefresh On, will countdown from 180 seconds until the Details page refreshes

Calendar control

Use the drop-down to select the time period of:

Use the Today option on the right of the time bar to view the current date for the time zone displayed

Maintenance

Find out more about maintenace indicators on the details page.