User Report

Overview

Use these options to generate a CSV report showing either user or watch details. The report will include details for the folder currently selected in the Network Explorer tree and any subfolders. A report cannot be run when Favourites is selected in the Network Explorer tree. These options are only visible if you have the permission View Admin reports.

User Report

Field	Description
User	the user's name eg 'Alex Baker'
Email	the user's login email eg '[email protected]
Folder	the user's folder name
Login Count	the number of times the user has ever logged in successfully
Last Login	the date and time in UTC of the user's most recent login
Permissions	a string representing the user's privileges eg 'ESWRC' - see separate Permissions table
Date Created	the date the user was created in Highlight
Date Expires	the expiry date of the user
Path	the full path, starting from the logged-in user's home folder, to this user's home folder or location
Department	the user's department if completed at first login or after via the Getting started dialog or My Account page, otherwise blank if not completed. Available options include: Operations/Service Desk Service Management Sales/Account Management Network Engineering Finance Service Delivery IT Management Other Knowing a user's department enables Highlight to tailor their experience so it is most suited to them and to keep them informed about the most relevant Highlight features

Permissions table

Letter	Permission
A	Approve new watches
B	Manage billing points
C	Manage folders/locations
E	Manage users
F	View 'Logins' report
G	Manage applications
H	View heat tiles only
M	Manage maintenance
R	View Admin reports
S	View pending list
U	Activate new watches
W	Edit watches
X	Manage authentication