Alert Messages

Overview

This is a reference page for the content of Highlight Alert messages, listing:

  • Some sample alerts

  • An explanation of the problem text contained in alerts

  • An outline of fields available to include in alerts

  • A list of stability issue codes

Sample email alerts

Bearer watch (with a description) - alert cleared - additional alert fields included

Subject : Bangkok - Amber alert cleared - description ( HSC1921-VLAN3-InterRtr )
[Note - Subject is made up of LocationName - Red/Amber alert raised/cleared - Report]
Time : 13:27 on March 03 2021
Time at location - string : 20:27 on March 03 2021 (UTC+07:00)
Folder : KFV Services » Regional Offices » AsiaPac » Bangkok
Report : description ( HSC1921-VLAN3-InterRtr )
Problem : Link-Availability - Amber alert cleared
Stability Issue Code 3 Characters : #OIU
Sitelinks Up :
Name : HSC1921-VLAN3-InterRtr
Device address : 192.168.102.9
Watch Type Name : Bearer
Reference :
URL : https://kfv-services.ad.highlight.net/portal/index.html#/details/landing/
49077/52993/%7b%22selectedDate%22%3a%222021-03-03%22%2c%22selectedPeriod%22%3a%22
day%22%2c%22timeZone%22%3a%22W%22%7d

Broadband Clarity watch (with a description) - alert raised - additional alert fields included

Subject : Broadband Clarity - Amber alert raised - FTTC 80/20 ( 164.39.207.21 )
Time : 08:48 on March 04 2021
Time at location - string : 08:48 on March 04 2021 (UTC+00:00)
Folder : KFV Services » Datacentre » Broadband Clarity
Report : FTTC 80/20 ( 164.39.207.21 )
Problem : Outbound-Traffic-Volume - Amber alert raised
Stability Issue Code 3 Characters :
Sitelinks Up :
Name : 164.39.207.21
Device address : 164.39.207.21
Watch Type Name : ADSL
Reference :
URL : https://kfv-services.ad.highlight.net/portal/index.html#/details/landing/52344/
53670/%7b%22selectedDate%22%3a%222021-03-04%22%2c%22selectedPeriod%22%3a%22day%22%2
c%22timeZone%22%3a%22W%22%7d
Before contacting your service provider, check if your site experienced a power outage 
or if you have scheduled maintenance occurring.

Cellular Clarity watch - alert raised - additional alert fields included

Subject : Cellular Clarity - Amber alert raised - CELL_Tertiary Circuit
Alert action ID(s) : 55752
Alert action name(s) : Cellular alert
Time : 09:45 on April 22 2021
Folder : KFV Services » Datacentre » Cellular Clarity
Name : CELL_Tertiary Circuit
Problem : Cellular-Signal-Strength-Below-Threshold - Amber alert raised
Cellular signal strength threshold (Score) : 3.5
Cellular signal strength (Score) : 3
Before contacting your service provider, check if your site experienced a power outage
or if you have scheduled maintenance occurring.

WiFi Access Point - alert raised

Subject : Wifi - Amber alert raised - 74ACB9B0FFEA
Time : 06:35 on February 19 2021
Folder : Root » KFV Services » Datacentre » Wifi
Location : Wifi
Report : 74ACB9B0FFEA
Problem : Link-Availability - Amber alert raised
Name : WAP_58191_74ACB9B0FFEA
Reference : 12345
AP Location :
Serial Number : 74ACB9B0FFEA
Url : https://demo.highlighter.net/portal/index.html#/details/landing/57850/58197/
%7b%22selectedDate%22%3a%222021-02-19%22%2c%22selectedPeriod%22%3a%22day%22%2c%22
timeZone%22%3a%22W%22%7d

WiFi Access Point - alert cleared

Subject : Wifi - Amber alert cleared - 74ACB9B0FFEA
Time : 06:50 on February 19 2021
Folder : Root » KFV Services » Datacentre » Wifi
Location : Wifi
Report : 74ACB9B0FFEA
Problem : Link-Availability - Amber alert cleared
Name : WAP_58191_74ACB9B0FFEA
Reference : 12345
AP Location :
Serial Number : 74ACB9B0FFEA
Url : https://demo.highlighter.net/portal/index.html#/details/landing/57850/58197/
%7b%22selectedDate%22%3a%222021-02-19%22%2c%22selectedPeriod%22%3a%22day%22%2c%22
timeZone%22%3a%22W%22%7d

Performance test - alert cleared

Subject : Sydney - Red alert cleared - ICMP Test from 62.173.68.110 to Core router
Time : 14:33 on January 19 2021
Folder : Regional Offices » AsiaPac » Sydney
Location : Sydney
Report : ICMP Test from 62.173.68.110 to Core router
Problem : Link-Availability - Red alert cleared
Name : PI_13164_13195
Reference : training
Url : https://demo.highlighter.net/portal/index.html#/details/landing/19767/19871/
%7b%22selectedDate%22%3a%222021-01-19%22%2c%22selectedPeriod%22%3a%22day%22%2c%22
timeZone%22%3a%22W%22%7d

Switch critical port monitoring - alert raised

Subject: LAN switches - Red alert raised - SPM_KFV_Cisco_2960_Core
Alert action ID(s) : 55732
Alert action name(s) : Alert on all
Time : 14:45 on June 07 2021
Folder : KFV Services » Datacentre » LAN switches
Problem : Link-Stability - Red alert raised
Stability Issue Code 3 Characters : #OIU
Name : SPM_KFV_Cisco_2960_Core
Device address : 192.168.100.4
URL : https://kfv-services.ad.highlight.net/portal/index.html#/details/landing/19739/
23300/%7b%22selectedDate%22%3a%222021-06-07%22%2c%22selectedPeriod%22%3a%22day%22%2c
%22timeZone%22%3a%22W%22%7d
Port Interface Name : GigabitEthernet1/0/12
Port Interface Description : Link to Desks
Critical Port : 12
Critical Slot : 1

Problem text in Alerts

Highlight alerts contain a Problem field which identifies which aspect of Highlight has triggered the alert.

This section contains the problem messages, and what part of Highlight triggered the alert (the "level 2" metric), and whether Stability, Load or Health is affected on the heat tile (the "level 3" metric).

Problem text
Cause
Affecting

Link-Availability

Link Health

Stability

Link-Stability

Link Health

Stability

Link-Availability

Wireless Access Point

Stability

Link-Availability

Performance Test

Stability

ApplicationFailure

Performance Test

Stability

Tunnel-Availability

SD-WAN Tunnel

Stability

Inbound-Traffic-Volume

Link Health

Load

Outbound-Traffic-Volume

Link Health

Load

Dormant-Inbound-Traffic

Link Health

Load

Dormant-Outbound-Traffic

Link Health

Load

Tunnel-Inbound-Traffic-Volume

SD-WAN Tunnel

Load

Tunnel-Outbound-Traffic-Volume

SD-WAN Tunnel

Load

Wireless Utilisation, 2.4GHz

Wireless Access Point

Load

Wireless Utilisation, 5GHz

Wireless Access Point

Load

Wireless Client Count

Wireless Access Point

Load

DeviceCPU

Link Health

Load

Received Line Errors

Link Health

Health

Outbound-Congestion

Link Health

Health

Wireless Congestion

Wireless Access Point

Health

Wireless Signal Strength

Wireless Access Point

Health

Delay-Exceeds-SLA*

Performance Test

Health

Delay-Exceeds-Threshold

Performance Test

Health

ApplicationQuality

Performance Test

Health

Link-Jitter

Performance Test

Health

Packet-Loss

Performance Test

Health

Broadband-Low-Speed

Broadband Clarity watch

Health

Cellular-Signal-Strength-Below-Threshold

Cellular Clarity watch

Health

*If the code {{ProblemTextReplacement}} is used in the customised alert, then Delay-Exceeds-SLA is replaced with Delay-Exceeds-Threshold

Alert generation

Note that each level 2 metric above can trigger an alert so for example you may get an alert when a heat tile goes red caused by Inbound Link utilisation, then another alert caused by Outbound Link utilisation even though the tile is already red. The tile colour represents the worst case of all level 2 metrics associated with it.

Fields available to include in an Alert Template

The text in Highlight email alerts is based on fields contained in an alert template, which is defined on a folder and inherited by its subfolders.

This section describes the available fields, and also notes if that field is included in our standard SNMP trap or webhook alert. Note: fields in webhooks may have a different name to those used in email alerts and webhook fields begin with a lower case, so the email field {{TimeStampUtc}} is equivalent to webhook field "timeStampUtc". Refer to a full list of webhook fields.

The text in alerts can be changed and additional text can be added. Contact us to alter your email alerts.

Field name
Description
Code
In email?
In trap?
In webhook?

Subject

The subject of the email: location - alert description - report

{{Subject}}

Yes

Yes - as "alertSummary"

Alert action IDs

The unique ID(s) for the alert action(s) which generated the alert, found on Status > Alerting and Reporting > Audit log

{{AlertIds}}

Yes

Yes

Alert Names

The name(s) for the alert action(s) which generated the alert, found on Status > Alerting

{{AlertNames}}

Yes

Yes

Alert Link

A shortcut to the alert action in Status > Alerting

{{AlertLinkUrl}}

Yes

Yes

Time - Highlight formatted

The UTC time the alert occurred formatted "HH:mm on Month Day Year"

{{TimeStampStringUtc}}

Yes

Time - machine formatted

The UTC time the alert occurred, uses local date format

{{TimeStampUtc}}

Yes

Yes (UTC and local)

Yes

Time - in the UK

The UK time the alert occurred, available in three codes

{{TimeStampUk}} {{TimeStampStringUk}} {{TimeStampStringUkWithOffset}}

Yes

Folder

The path to the parent folder of the location with the alert

{{Folder}}

Yes

Yes

Yes

Location

The name of the location where the watch exists

{{LocationName}}

Yes

Yes

Yes

Location Alert Time - Highlight formatted

The time the alert occurred in the watch location time formatted "HH:mm ''on'' MMMM dd yyyy (''UTC''zzzz)"

{{TimeStampStringLocation}}

Yes

Location Alert Time - machine formatted

The time the alert occurred in the watch location time, uses local date format

{{TimeStampAtWatchLocation}}

Yes

Yes

Report

The name of the watch If watch has a description, that is shown followed by watch name in brackets *See notes on classes, VLANs and performance tests

{{Report}}

Yes

Yes

Problem

What was affected (Stability/Load/Health), see previous section - Problem text in alerts - Amber/Red alert raised/cleared

{{Problem}}

Yes

Yes

Yes

Problem

Additional fields which provide details on the problem are listed below

Problem: Stability issue code

The issue code associated with Stability transitions (see next section - Stability issue codes)

{{StabilityIssueCode}}

Yes

Yes

Problem: Stability Issue Description

Webhook only

{{StabilityIssueDescription}}

Yes

Problem: Has Stability Issue

Webhook only - True/False

{{HasStabilityIssue}}

Yes

Problem: Level 3 metric

Stability, Load or Health

{{Level3Metric}}

Yes

Yes

Yes

Problem: Level 2 metric

See previous section - Problem text in alerts

{{Level2Metric}}

Yes

Yes

Yes

Problem: Colour

Red, Amber or Green

{{Colour}}

Yes

Yes

Problem: Direction

Up or down

{{Direction}}

Yes

Yes

Problem: Metric Value

Current value of the level 2 metric, as a percentage of the threshold

{{MetricValue}}

Yes

Yes

Yes

Problem: Fuel Gauge Value

Current value of the fuel-gauge which triggered the event

{{FuelGaugeValue}}

Yes

Yes

Yes

Problem: Metric Description

See previous section - Problem text in alerts

{{MetricDescription}}

Yes

Yes

Yes

Name

Name of the watch that caused the alert, a unique identifier

{{Name}}

Yes

Yes

Yes - as "watchName"

Watch type

Type of watch that caused the alert e.g. bearer, ICMP test etc.

{{WatchTypeName}}

Yes

Yes

Device address

IP address for the device of the watch that caused the alert

{{DeviceAddress}}

Yes

Yes

Yes

Reference

Note this can be set individually for bearers and their subwatches (classes and VLANs) which may assist parsing of alerts

{{Reference}}

Yes

Yes - as "referenceText"

Watch ID

Internal reference number (Trap only)

N/A

Yes

URL

Is URL available? Use code before and after

{{#LinkUrl}} {{/LinkUrl}}

Yes

Yes

URL

A shortcut to the Details page of the affected watch

{{LinkUrl}}

Yes

Yes

Notes on Report field

Notes on Report field for classes, VLANs and performance tests

VLANs

If the watch is a VLAN then Report is set to VLAN "Vlan interface”

Class

If the watch is a traffic class then Report is set to Traffic Class "Class Tag” (as found in the Edit Watch dialog)

Performance test

If the watch is a performance test then Report is set to “test type from source address to target address (IP or URL).” If descriptions are available for the source, target or both, descriptions overwrite addresses.

Watch specific fields

The fields here would typically be used with the before and after code. The fields will then only appear in an email alert if the alerting watch is of that type. All fields appear in email alerts and in webhooks with some name variation. None are included in SNMP traps.

Field name
Description
Code
In email?
In webhook?

Broadband watch

Is this a broadband watch? Use code before and after

{{#IsBroadbandSpeedAlert}} {{/IsBroadbandSpeedAlert}}

Yes

Yes

Broadband downstream speed Kb

{{BroadbandSampleSpeedKbps}}

Yes

Yes - as "broadbandDownstream SpeedKbps"

Broadband threshold speed Kb

{{BroadbandSpeedThresholdKbps}}

Yes

Yes - as "broadbandAlert ThresholdKbps"

Cellular watch

Is this a cellular watch? Use code before and after

{{#IsCellular}} {{/IsCellular}}

Yes

Yes

Cellular signal strength (Score)

{{CellularSignalStrength}}

Yes

Yes

Cellular signal strength threshold (Score)

{{CellularSignalThreshold}}

Yes

Yes

Critical port watch

Is this a critical port on a switch? Use code before and after

{{#HasCriticalPortInfo}} {{/HasCriticalPortInfo}}

Yes

Yes

Critical port

{{CriticalPort}}

Yes

Yes

Critical slot

{{CriticalSlot}}

Yes

Yes

Port interface name

{{PortInterfaceName}}

Yes

Yes

Port interface alias

{{PortInterfaceAlias}}

Yes

Yes

Performance test watch

Is this a performance test? Use code before and after

{{#IsPerfTest}} {{/IsPerfTest}}

Yes

Yes

Test Name (API Name)

{{ApiName}}

Yes

Yes

URL Link to External system

{{ExternalLinkUrl}}

Yes

Yes

Site link

Is watch a site link? Use code before and after

{{#IsSiteLink}} {{/IsSiteLink}}

Yes

Yes

Total linked sites at location

{{TotalLinkedSites}}

Yes

Yes

Active linked sites (based on stability) at location (aka Site links Up)

{{SiteLinksUp}} {{ActiveLinkedSites}}

Yes

Yes

Down linked sites at location - true/false

{{DownLinkedSites}}

Yes

Yes

Tunnel (SD-WAN)

Is watch a tunnel? Use code before and after

{{#IsTunnel}} {{/IsTunnel}}

Yes

Yes

Tunnel load threshold (82% fixed)

{{TunnelTrafficLoadThresholdPercent}}

Yes

Yes

Tunnel traffic load

{{TunnelTrafficLoadPercent}}

Yes

Yes

Wireless Access Point

Is watch a WAP? Use code before and after

{{#IsWirelessAccessPoint}} {{/IsWirelessAccessPoint}}

Yes

Yes

AP Serial number

{{WapSerialNumber}}

Yes

Yes

AP Location

{{WapLocation}}

Yes

Yes

Stability issue codes

Highlight alerts have the option of containing a field representing the bearer issue which caused the alert to be triggered.

This section contains the issue codes and the text explanation.

Issue code
Issue description

#CNA

Issue Code Not Available

#OIU

Ongoing issue cause unknown or monitoring an unknown interface

#TBO

Transients or brief outages

#DRP

Device restarted powered off/on

#RAD

Circuit reported as Down

#OOS

Circuit taken out of service

#UOT

Unknown event type

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