User Menu
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The user menu is opened by selecting the user icon in the top right of the screen
If the screen size is small, the Status/Reporting/Admin buttons are at the top of the user menu, as shown here:
The user menu normally comprises 5 sections: Account; Quick links; Support; Feedback; About which are explained below.
The current Highlight version floats in the bottom left corner of the user menu.
The top section shows the email address used for your Highlight account, gives the option to change your password and set or change your department.
Password
Click Change password to change your password. This changes your password on all your domains. All fields are required.
In the change password dialog, enter your new password twice. All fields are required.
Your password must:
Be a minimum of 8 characters in length
Contain the following items: an uppercase letter, a lowercase letter, a number and a symbol
Not contain any part of your name or email address
Department
Your department is set on first login using the Getting started dialog or here. We use this information to tailor your Highlight experience so it is most suited to you and to keep you informed about the most relevant Highlight features. Available options are:
Operations/Service Desk
Service Management
Sales/Account Management
Network Engineering
Finance
Service Delivery
IT Management
Other
Prefer not to say
Current Domain
The Domain being accessed for the current Network Explorer tree displayed
Other Domains
Lists the domain your user account has access to. To change domains, use the drop-down above the Network Explorer tree
Logs you out of all domains
The home page is changed each release with a "Did you know" section, a featured video, and other links to help get you started with Highlight
Takes you to the Details page of the most recent watch viewed in the current domain. This would be the fastest way to look back at a watch you were viewing when last logged on.
Takes you to the Status page with your root folder selected and no filters
Takes you to the Status page with your root folder selected and filters applied: "Only red & amber tiles", for stability load and health, and "Arrange by duration"
Provides a link to the Highlight Help & Support Centre from where you can search for your topic of interest
This opens getting started dialog which is shown automatically to all new users
Wallboard view [F9] collapses the tree and top navigation bar. Use F9 (on your keyboard) as a shortcut to enable and disable wallboard view. Combine with F11 (on your keyboard) for a full screen view of Highlight, especially useful for continually displaying heat tiles on a NOC screen.
Additional wallboard view information:
it's available for any Highlight page, not only heat tiles
you can auto enable the wallboard by copying the URL when wallboard is enabled and this link can be shared
it can be used in an iframe for displaying Highlight from a portal, for example
Give feedback opens an on screen simple message for passing information to the system provider.
Clicking on About opens a window with a brief description of Highlight, including telephone and email support contact details for Highlight.
Users can request their own password reset, if needed, as shown below:
To get your password reset, refer to the section below
Find out more about
If available, switch between our Classic UI and the new, improved - with light and dark modes.
If you don't have the manage users permission, then use the Request new user link from the user menu in Highlight. See the page for more details.
If you have the manage users permission, then the Create new user link from the user menu opens the Create User dialog (usually accessed with Create new... User from Admin Browse). See the page for more details.
For the domain currently selected. Find out more about .
