Broadband Bandwidth
Overview
This chart shows the synchronisation speeds for the broadband line and so can indicate an unstable line or a line which has dropped in speed. If configured, a health alert can be sent when the downstream speed drops below the threshold - the purple line in the chart. This chart is only available for lines which have been set up as Broadband Clarity by an admin user.
Options and header display
Options
Both downstream and upstream speeds are shown by default. Declutter the chart by hiding either using the appropriate checkbox.
Downstream - today
Displayed as green if above the threshold and red if below for 'Today' view only
Downstream - not today
Displayed as blue for all historical views other than today
Upstream
Displayed as darker blue for all views
Relearn button
Use this if the current threshold is inaccurate due to changes on the line. Relearning the threshold can take a period of days, depending on the settings in the Alerting Thresholds dialog
Reset zoom button
If you click, hold and drag across the chart to zoom in then this button appears in the top right of the chart - click to revert to the full time period. See separate section on Zoom options below.
Header
By default this will show how the Downstream threshold has been set, either Auto or Manual
If Relearn has been initiated, the start and end dates will be displayed.
Saved settings
The settings below will be remembered when you next log in:
Whether the panel is collapsed or expanded
The status of all checkboxes
Colour coding
When viewed for today only, each section on the Details page gives an indication if it is currently alerting and thus impacting the associated heat tile colour. Find out more about colour coding.
Broadband Bandwidth description
Vertical axis
Adjusts according to the sync speeds recorded in the time period and shows kbps or Mbps; hover on the chart to see exact speeds
10 Mbps
The threshold applies to Downstream only and is shown as a horizontal purple line on the chart with the actual threshold value on the far right. If configured, a health alert can be sent when the sync speed drops below the threshold.
Horizontal axis
Adjusts according to the selected time period to show hours in day view and days in week and month views; redraws if the time zone is changed at the top right of the Details page
Time period
Highlight displays the lowest speed recorded for each data point in the time period:
Day
Shows multiple data points per hour (the lowest speed seen for each polling period, usually three minutes)
Week
Shows 24 data points per day (every hour)
Month
Shows 6 data points per day (every 4 hours)
Zoom options
There are two methods to zoom in on charts: drag and click. Find out more about zoom options.
Background colours
Grey backgrounds indicate non-business hours and purple backgrounds indicate maintenance periods. Find out more about background colours.
Last updated
Was this helpful?