Quick Start Guide
Overview
This Quick Start Guide will give you a great start with Highlight, and you can find more detailed information in the rest of the Help and Support Centre. In addition you can find answers in the following ways:
Contextual help
The quickest way to get help in Highlight is to use our contextual help pop-ups, opened via the question mark buttons found throughout Highlight. Contextual help gives you specific information for the Highlight element you are looking at via a link to our detailed documentation.
Phone support
If you prefer some personal assistance you can contact your support team who will be able to help you with any issues or questions. Click the user menu side bar then Domain contact details for your service provider's support team details. Alternatively, click About in the same menu for Highlight's support team details.
Screen Layout
Network Explorer
See your entire network as folders and locations
Folders
Folders can contain locations and subfolders
Grey indicates a location with no activated devices. Note: there may be devices in Pending awaiting activation.
[n]The number of devices if greater than 1 in or below this folder, for details see Reporting Inventory.
Grey indicates a folder with no activated devices. Note: there may be devices in Pending awaiting activation.
Locations
Contain individual monitoring tasks (watches)
Grey indicates a location with no activated devices. Note: there may be devices in Pending awaiting activation.
Functions
The following options are available:
Collapse the tree
Expand the tree (only visible if the tree is collapsed)
Find locations or folders, and devices by name or IP address
Refresh the tree (only appears on hover) which updates it for folders or locations that have been added, changed or removed
Close all open folders
Click to see new features in place of the usual tree of folders and locations. A red background dot indicates new information is available. Once viewed, the red dot disappears until the next update.
Opens an on screen simple message for passing information to the system provider
Use the star icon in the title bar to add folders or locations to your favourites. This pins them to the top of the Network Explorer tree. Find out more about Favourites.
Heat Tiles
Heat tiles show an instant overview of your network and services.
Heat tiles are more than a simple traffic light system. They have built in intelligence and work like a fuel gauge. Degraded service drives the colour change through amber to red. They represent the current status of each location or service and are a combination of many monitored elements summarised as three key metrics: Stability, Load and Health
Find out more about heat tiles.
Service tiles
Allow watches from any location in your network to be grouped into a single tile, custom-define thresholds to change tile colour based on the total number of issues.
Location tiles
Every location within your network is shown as an individual tile. Indicators show the duration and state of an issue. Up chevrons show a continuing issue and down chevrons show an issue returning to a healthy state.
Grid view
Highlight's Grid View offers an alternative way to view your locations and folders by categorising services into Underlay, Overlay and LAN columns:
scan across rows to see the status of different services at a location
scan down columns to see, at a glance, if issues are occurring with particular services
sort by service to find the most recent issues
use Group by folder to see multiple locations represented as a single folder - useful for service providers to quickly check on the status of many customers
Find out more about grid view.
Alerting
Alerts trigger immediate emails, webhooks or traps if there are problems with your network or services.
Located in the Status area, alerting will allow you to create alerts and define when, how, and to whom notifications are sent. Specify whether you want notifications outside business hours, who should be informed (mailing lists or multiple email addresses can be configured) and which folders/locations are to be included.
There is no limit to the number of alerts so create as many as you require
Read more about alerting.
Alerting sensitivity
Also visible on the Alerting page is the sensitivity panel. This shows how quickly Highlight will change the colour of heat tiles and send alerts for stability, load and health issues.
Read more about sensitivity
Reporting
The latest trend: Highlight Reporting Insights
Use Reporting Insights to:
View reporting data graphically
Compare with previous months
Display the table for additional details
Read more about Reporting Insights
Highlight's powerful reporting engine generates fully customisable reports quickly
You may want a report that shows all issues and outages for the previous month, in your inbox on the first of the month; or a weekly list of circuits that are overloaded sorted by the most congested. Create your own reporting template to define only the data that interests you, in the format you want.
On demand
Pick the folder or location you are interested in and choose settings and filters for the report. Click for an immediate report
Save templates and schedule via email
Select Save & Schedule to remember your choices as a new template or to set up scheduled reports via email
Read more about reporting.
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