> For the complete documentation index, see [llms.txt](https://help.highlight.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.highlight.net/getting-started/new-user/add-users.md).

# Add Users

### Share Highlight - Add unlimited users for free

Do you have a colleague or customer who would benefit from seeing Highlight's clear, graphical display to better understand any network issues? Invite them to Highlight.

#### Notes:

* &#x20;Users can be created in a folder
* &#x20;Users can be created in a location
* &#x20;There is no limit to the number of users and no additional cost for users
* &#x20;If you have the Admin **manage users** permission, you can do this yourself, see the [Create/Edit user page](https://support.highlight.net/help/admin/create_user) for details
* If you don't have the manage users permission, then use the **Request new user** link from the user/menu side bar in Highlight

<figure><picture><source srcset="/files/NO7yVZlG3GyvAIpedjbr" media="(prefers-color-scheme: dark)"><img src="/files/eMJM4p76rnMJQF170HZ3" alt="Request New User"></picture><figcaption></figcaption></figure>

The **Request new user** link will send an email to your support team.

Ultimately, if you provide the three details shown below for each new user:

1. Name
2. Email address
3. Folder or location (provided based on your position in the tree when selecting "Request new user")

Then the user is added and will receive an email to set a password and login. If you need any further assistance please [contact us](/getting-started/contact-us.md).


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