# Highlight Help & Support

Welcome to the Highlight Help & Support Centre - packed with lots of useful information on how to use, interpret and get the best from Highlight.  For more information including case studies visit [highlight.net](https://www.highlight.net).

Highlight is a true, multi-tenant service, designed from the outset to run in the cloud and to share information for service observability. We have a fundamental rule at Highlight that both sides, service provider and customer, see the same picture. No hiding information to make things look good. This builds trust. 

Notes on using this site:

* Use the search field (top right) to look for something or ask a question. 
* Refer to [the release notes](https://help.highlight.net/getting-started/release-notes) for the latest information on Highlight.
* The [Highlight Service Description document](https://help.highlight.net/getting-started/new-user/service-description) concisely describes how Highlight works and its key features. 
* If you need any further assistance then please [contact us.](https://help.highlight.net/getting-started/contact-us)

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This **Insight UI** version of our Help & Support Centre is a work in progress. Our [Classic Help & Support Centre](https://support.highlight.net/help/) is still available.  
{% endhint %}

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[Broken link](https://help.highlight.net/broken-reference)
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.highlight.net/highlight-help-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.