Alert Log

Overview

This page shows details of all sent alerts in or beneath the folder or location selected in the Network Explorer tree. Refer to the Troubleshooting Alerts page for more details on why an alert may be missing from this log.

By default, alerts are shown for today. Alerts are kept for approximately one year.

Controls

Control	Description
Date/Time range	by default, alerts created today are shown. Change the start and end dates and times to filter to a specific time period. The alert log holds data for approximately one year. All dates and times are in UTC.
Search	search on any field except date. The search icon turns bright blue to indicate a filter is applied. clears the search. Note: you can search on Type (Email, Webhook or SNMPTrap) and Recipients (Email address, URL or IP address) even though these are not visible in the table.
Download	download the information to a CSV file which is filtered to reflect your folder or location, date range and search filters. The CSV file is limited to 100,000 rows and does not include the alert contents.
No alerts available	this message is shown if no alerts match the filters set.
Load more	initially 500 alerts are shown. Click this button to show an additional 500 items. If the button is not visible, there are no more items to show.

Sent alerts table

Click on a row (anywhere except on Alert ID or Watch) to view the actual alert contents. See next section for details.

The following fields are shown in the table:

Field	Description
Date created	in the format YYYY-MM-DD HH:MM with the most recently sent alerts at the top
Alert ID	the identification number assigned to each alert on creation and displayed in the Audit Log when any changes are made to an alert
Alert name	the optional alert name shown on Status > Alerting page
Watch	the watch name, a unique identifier; hover to see the path to the parent folder of the watch
Problem	the problem field shown in the alert, a full list of problem texts is available
Status	Amber alert raised Red alert raised Amber/Red alert cleared

Alert ID and Watch are links. Clicking either moves your position in the Network Explorer tree and opens the relevant item:

Alert ID - opens the specific alert action in Status > Alerting

Watch - opens the Details page for the watch, or the parent watch for performance tests

Return to Alert Log - right-click on your browser's back button [←] and select Reporting Alert log - Highlight

Alert contents

The following fields appear in the slide-in panel showing the actual alert contents:

Field	Description
Type	Email, Webhook or SNMPTrap Note: Content is not available for SNMPTrap alerts
Recipients	the email addresses, URL (for webhooks) or IP address (for SNMPTraps)
Subject	shown for email alerts only, the subject of the email Read more about alert messages
Content	content of alerts will vary based on type (Email, Alert or SNMPTrap), watch type and the alerting template in use