> For the complete documentation index, see [llms.txt](https://help.highlight.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.highlight.net/troubleshooting/moving.md). # Moving ## Overview Follow these guidelines for watches that no longer respond after being moved. ## Moved watch fails to respond If a watch fails to respond once it is moved to a different folder in Highlight, the likely reason is that the assigned poller has changed. To check if this is the case: * Edit the moved watch and check the selection in the field "Poller" * Edit any other bearer watch in the original folder the failing watch came from and check the selection in the field "Poller" * If there is no other watch in the original folder move the failing watch back and confirm it can communicate by techtesting, then check the selection in the field "Poller" * If they differ then follow the actions below #### Actions Note: user permission "Manage folders/locations" is required * Edit the target folder or its parent company and click on Agent Selection * In the pop up window move to the Poller tab * Click "Locally Defined" and put a check next to the poller setting which was seen in the original watch folder then save. Do not change the default using the star. If the original poller is not listed [contact us](https://support.highlight.net/help/getting_started/contactus) * Re-edit the moved watch and change the selection in the field "Poller" to the original poller * Techtest to confirm connectivity then save ## Watches in moved folder all fail to respond If all watches in a moved folder fail to respond, the likely reason is that the inherited poller has changed. To check if this is the case follow these steps. Note: user permission "Manage folders/locations" is required. * Edit the moved folder and click on Agent Selection * In the pop up window move to the Poller tab * Note the inherited poller selection and also which other pollers are listed, if any * Move the folder back to its original position and repeat the steps to see the inherited poller selection. If it is the same then [contact us](https://support.highlight.net/help/getting_started/contactus) for further assistance * Click "Locally Defined" and save without changing any other selection * Move the folder again to its target position, and techtest any contained watch to confirm connectivity --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.highlight.net/troubleshooting/moving.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.