> For the complete documentation index, see [llms.txt](https://help.highlight.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.highlight.net/troubleshooting/details-page.md). # Details page ## Overview This page explains general symptoms related to displaying the Details page. ## Symptom 1. Clicking on folder/location opens Details not Status Heat tiles If a folder or location only has a single bearer watch with no discovered elements, it is standard Highlight behaviour to go straight to the Details page, bypassing Status heat tiles. However, in rare cases, the heat tile is displayed first... see next section. ## Symptom 2. Clicking on folder/location with a single bearer opens Status Heat tiles As noted in symptom 1, if a folder/location only has a single bearer watch, selecting it in the Highlight tree should go to Details, but in rare cases Highlight goes to Status Heat tiles. The cause is related to the configuration of a performance test with the wrong SNMP Read/Write community string, which was saved then subsequently corrected. When a user saved the test, Highlight associated the Read/Write community string with the device, caching it for the next test configured. Once the test was corrected (or deleted/recreated with the correct read/write community string), Highlight sees this as different to the previously saved string on the device, so creates another "virtual" device with this new combination of community strings rather than overwriting it. So now Highlight thinks this location has two device bearers not one (the real device and a virtual device), and it presents the Status heat tile first. There is nothing in the Highlight user interface that fixes this anomaly. Deleting an old performance test does not remove the read/write community string on the bearer. ## Symptom 3. Techtest fails from technical information If a watch is active in Highlight but only accessible from the non-primary poller, then the technical test button at the top of the technical information window will not work. Highlight uses the primary poller in the folder to gather real time information from the device. ## Symptom 4. Draytek serial number missing from Technical Information Draytek devices do not publish the device serial number via the MIB, so this field will always be displayed as "Unknown". --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.highlight.net/troubleshooting/details-page.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.