Troubleshooting

Procedures to determine causes of issues when setting up Highlight or with results displayed.

Network Explorer

• Network Explorer Explains symptoms experienced when viewing the Network Explorer Tree and the associated controls

Status page

• Location colour Reasons why a location might not be green

• Service tiles How various numbers are calculated on service tile

• Alerts Suggestions to explain why no alert is received, or multiple alerts are received

Details page

• Traffic Load Suggestions to explain unexpected traffic load

• Line Availability Explains symptoms experienced with the Line Availability chart

• Broadband Bandwidth Explains symptoms experienced with Broadband Clarity

• Classes Explains symptoms experienced with discovering Classes

• Performance Analysis Explores a number of common causes of test failure

• Details page Explains general symptoms related to displaying the Details page

Reporting

• Reports Symptoms experienced with Highlight reporting

Application monitoring

• NBAR Explains symptoms experienced with the NBAR charts

• Flow Provides causes of Flow monitoring problems

• AppVis™ Explains symptoms which may be experienced with the AppVis feature

Watches

• New Devices Why new additions may fail testing or activation; or why existing bearer watches may go "not contactable"

• Moved watches When watches may go "not contactable" after being moved

• Editing watches Symptoms seen when editing a watch

• Recovering watches Details on recovering watches and other items

• Bandwidth discovery Unexpected symptoms when using bandwidth autodiscovery

WiFi monitoring

• WiFi Explains symptoms experienced with WiFi monitoring

Switch monitoring

• Switches Explains symptoms experienced with Switch monitoring