# Highlight Help & Support ## Help & Support Centre - [Highlight Help & Support](https://help.highlight.net/highlight-help-and-support.md) - [Getting Started](https://help.highlight.net/getting-started.md): Getting started with Highlight is straight-forward. Read the latest Release Notes, see a full list of industry standard terms in the Glossary or skim through our Quick Start Guide. - [New User](https://help.highlight.net/getting-started/new-user.md) - [Quick Start Guide](https://help.highlight.net/getting-started/new-user/quick-start-guide.md) - [Glossary](https://help.highlight.net/getting-started/new-user/glossary.md) - [Add Users](https://help.highlight.net/getting-started/new-user/add-users.md): How to add more users to Highlight - [Terms & Conditions](https://help.highlight.net/getting-started/new-user/terms-and-conditions.md) - [User Authentication](https://help.highlight.net/getting-started/new-user/user-authentication.md) - [User Menu](https://help.highlight.net/getting-started/new-user/user-menu.md) - [Service Description](https://help.highlight.net/getting-started/new-user/service-description.md) - [Useful Information](https://help.highlight.net/getting-started/useful-information.md) - [Insight UI](https://help.highlight.net/getting-started/useful-information/insight-ui.md): Fresh look, same great product: our new user interface is here - [Advocacy](https://help.highlight.net/getting-started/useful-information/advocacy.md) - [Browsers Supported](https://help.highlight.net/getting-started/useful-information/browsers-supported.md) - [Reset Password](https://help.highlight.net/getting-started/useful-information/reset-password.md): Forgotten Password - [Favourites](https://help.highlight.net/getting-started/useful-information/favourites.md) - [Saved Settings](https://help.highlight.net/getting-started/useful-information/saved-settings.md) - [AppVis™](https://help.highlight.net/getting-started/useful-information/appvis-tm.md) - [Flow](https://help.highlight.net/getting-started/useful-information/flow.md) - [Domains](https://help.highlight.net/getting-started/useful-information/domains.md) - [Network Explorer](https://help.highlight.net/getting-started/useful-information/network-explorer.md) - [Searching](https://help.highlight.net/getting-started/useful-information/searching.md) - [IP Address Searching](https://help.highlight.net/getting-started/useful-information/ip-address-searching.md): Search for interface IP addresses - [Release Notes](https://help.highlight.net/getting-started/release-notes.md) - [26.7 - July 2026](https://help.highlight.net/getting-started/release-notes/26.7-july-2026.md): Release Notes 26.7 for July 2026 - [26.6 - June 2026](https://help.highlight.net/getting-started/release-notes/26.6-june-2026.md): Release Notes 26.6 for June 2026 - [26.5 - May 2026](https://help.highlight.net/getting-started/release-notes/26.5-may-2026.md): Release Notes 26.5 for May 2026 - [26.4 - April 2026](https://help.highlight.net/getting-started/release-notes/26.4-april-2026.md): Release Notes 26.4 for April 2026 - [26.3 - March 2026](https://help.highlight.net/getting-started/release-notes/26.3-march-2026.md): Release Notes 26.3 for March 2026 - [26.2 - February 2026](https://help.highlight.net/getting-started/release-notes/26.2-february-2026.md): Release Notes 26.2 for February 2026 - [26.1 - January 2026](https://help.highlight.net/getting-started/release-notes/26.1-january-2026.md): Release Notes 26.1 for January 2026 - [25.12 - December 2025](https://help.highlight.net/getting-started/release-notes/25.12-december-2025.md): Release Notes 25.12 for December 2025 - [25.11 - November 2025](https://help.highlight.net/getting-started/release-notes/25.11-november-2025.md): Release Notes 25.11 for November 2025 - [25.10 - October 2025](https://help.highlight.net/getting-started/release-notes/25.10-october-2025.md): Release Notes 25.10 for October 2025 - [25.9 - September 2025](https://help.highlight.net/getting-started/release-notes/25.9-september-2025.md): Release Notes 25.9 for September 2025 - [25.8 - August 2025](https://help.highlight.net/getting-started/release-notes/25.8-august-2025.md): Release Notes 25.8 for August 2025 - [25.7 - July 2025](https://help.highlight.net/getting-started/release-notes/25.7-july-2025.md): Release Notes 25.7 for July 2025 - [25.6 - June 2025](https://help.highlight.net/getting-started/release-notes/25.6-june-2025.md): Release Notes 25.6 for June 2025 - [25.5 - May 2025](https://help.highlight.net/getting-started/release-notes/25.5-may-2025.md): Release Notes 25.5 for May 2025 - [25.4 - April 2025](https://help.highlight.net/getting-started/release-notes/25.4-april-2025.md): Release Notes 25.4 for April 2025 - [25.3 - March 2025](https://help.highlight.net/getting-started/release-notes/25.3-march-2025.md): Release Notes 25.3 for March 2025 - [25.2 - February 2025](https://help.highlight.net/getting-started/release-notes/25.2-february-2025.md): Release Notes 25.2 for February 2025 - [25.1 - January 2025](https://help.highlight.net/getting-started/release-notes/25.1-january-2025.md): Release Notes 25.1 for January 2025 - [24.13 - December-B 2024](https://help.highlight.net/getting-started/release-notes/24.13-december-b-2024.md): Release Notes 24.13 for December -B 2024 - [24.12 - December-A 2024](https://help.highlight.net/getting-started/release-notes/24.12-december-a-2024.md): Release Notes 24.12 for December -A 2024 - [24.11 - November 2024](https://help.highlight.net/getting-started/release-notes/24.11-november-2024.md): Release Notes 24.11 for November 2024 - [24.10 - October 2024](https://help.highlight.net/getting-started/release-notes/24.10-october-2024.md): Release Notes 24.10 for October 2024 - [24.9 - September 2024](https://help.highlight.net/getting-started/release-notes/24.9-september-2024.md): Release Notes 24.9 for September 2024 - [Contact Us](https://help.highlight.net/getting-started/contact-us.md) - [Status](https://help.highlight.net/status.md): The Status area has three subpages: Heat Tiles, Alerting and AppVis - [Network](https://help.highlight.net/status/network.md): The overall status of your entire network. - [Heat Tiles](https://help.highlight.net/status/network/heat-tiles.md) - [Highlight Alerting Mechanism](https://help.highlight.net/status/network/highlight-alerting-mechanism.md) - [Grid View](https://help.highlight.net/status/network/grid-view.md) - [Watch Status Panel](https://help.highlight.net/status/network/watch-status-panel.md) - [WiFi](https://help.highlight.net/status/network/wifi.md) - [Hybrid WAN](https://help.highlight.net/status/network/hybrid-wan.md) - [Maintenance Indicators](https://help.highlight.net/status/network/maintenance-indicators.md) - [Alerting](https://help.highlight.net/status/alerting.md) - [Alert Management](https://help.highlight.net/status/alerting/alert-management.md) - [Alert Messages](https://help.highlight.net/status/alerting/alert-messages.md) - [Alert Suppression using Site Links](https://help.highlight.net/status/alerting/alert-suppression-using-site-links.md) - [Alerting - Email](https://help.highlight.net/status/alerting/alerting-email.md) - [Alerting - SNMP Traps](https://help.highlight.net/status/alerting/alerting-snmp-traps.md) - [Alerting - Webhooks](https://help.highlight.net/status/alerting/alerting-webhooks.md) - [Sensitivity](https://help.highlight.net/status/alerting/sensitivity.md) - [AppVis](https://help.highlight.net/status/appvis.md) - [AppVis](https://help.highlight.net/status/appvis/appvis.md) - [Categories](https://help.highlight.net/status/appvis/categories.md) - [Details](https://help.highlight.net/details.md) - [Details Page options](https://help.highlight.net/details/details-page-options.md) - [Header](https://help.highlight.net/details/details-page-options/header.md) - [Colour coding](https://help.highlight.net/details/details-page-options/colour-coding.md): Sections on the Details page change colour to indicate where the issue is - [Background colours](https://help.highlight.net/details/details-page-options/background-colours.md): On a details page chart, grey backgrounds indicate non-business hours and purple backgrounds indicate maintenance periods. - [Maintenance indicators](https://help.highlight.net/details/details-page-options/maintenance-indicators.md) - [Standard / MinMax toggle](https://help.highlight.net/details/details-page-options/standard-minmax-toggle.md): This page describes the behaviour of the Standard / MinMax toggle on the Details page - [Zoom options](https://help.highlight.net/details/details-page-options/zoom-options.md) - [Details pages](https://help.highlight.net/details/details-pages.md) - [Traffic Load](https://help.highlight.net/details/details-pages/traffic-load.md) - [Line Availability](https://help.highlight.net/details/details-pages/line-availability.md) - [Broadband Bandwidth](https://help.highlight.net/details/details-pages/broadband-bandwidth.md) - [Cellular Clarity](https://help.highlight.net/details/details-pages/cellular-clarity.md) - [Performance Charts](https://help.highlight.net/details/details-pages/performance-charts.md) - [Bearers - Traffic Analysis](https://help.highlight.net/details/bearers-traffic-analysis.md) - [NBAR & Flow](https://help.highlight.net/details/bearers-traffic-analysis/nbar-and-flow.md) - [Flow Specifics](https://help.highlight.net/details/bearers-traffic-analysis/flow-specifics.md) - [WiFi](https://help.highlight.net/details/wifi.md) - [AP Access Point](https://help.highlight.net/details/wifi/ap-access-point.md) - [AP Client Count](https://help.highlight.net/details/wifi/ap-client-count.md) - [AP Channel Load](https://help.highlight.net/details/wifi/ap-channel-load.md) - [WiFi by Vendors](https://help.highlight.net/details/wifi/wifi-by-vendors.md) - [Other Watch Types](https://help.highlight.net/details/other-watch-types.md) - [SD-WAN Tunnels](https://help.highlight.net/details/other-watch-types/sd-wan-tunnels.md) - [Controller Status](https://help.highlight.net/details/other-watch-types/controller-status.md) - [Performance Agent](https://help.highlight.net/details/other-watch-types/performance-agent.md) - [Switches](https://help.highlight.net/details/other-watch-types/switches.md) - [Switch Slots](https://help.highlight.net/details/other-watch-types/switch-slots.md) - [Cameras & Sensors](https://help.highlight.net/details/other-watch-types/cameras-and-sensors.md): This page also covers generic devices. - [Camera, sensor & generic device](https://help.highlight.net/details/other-watch-types/camera-sensor-and-generic-device.md) - [Reporting](https://help.highlight.net/reporting.md) - [Insights](https://help.highlight.net/reporting/insights.md) - [Network Reports](https://help.highlight.net/reporting/network-reports.md) - [Setup](https://help.highlight.net/reporting/network-reports/setup.md) - [Suggested Reports](https://help.highlight.net/reporting/network-reports/suggested-reports.md) - [Output](https://help.highlight.net/reporting/network-reports/output.md) - [Graphs](https://help.highlight.net/reporting/network-reports/graphs.md) - [Colours](https://help.highlight.net/reporting/network-reports/colours.md) - [Site Availability](https://help.highlight.net/reporting/network-reports/site-availability.md) - [Inventory](https://help.highlight.net/reporting/inventory.md) - [Audit Log](https://help.highlight.net/reporting/audit-log.md) - [Audit Log](https://help.highlight.net/reporting/audit-log/audit-log.md) - [Logins Report](https://help.highlight.net/reporting/audit-log/logins-report.md) - [Alert Log](https://help.highlight.net/reporting/alert-log.md) - [Admin Reports](https://help.highlight.net/reporting/admin-reports.md) - [User Report](https://help.highlight.net/reporting/admin-reports/user-report.md) - [Watch Report](https://help.highlight.net/reporting/admin-reports/watch-report.md) - [Reporting API](https://help.highlight.net/reporting/reporting-api.md) - [In progress](https://help.highlight.net/under-construction/in-progress.md): Pages in the Under Construction area are being recreated from our Classic Help & Support centre. - [Admin](https://help.highlight.net/admin.md): These pages all link back to our Classic Help & Support Centre - [Admin - general details](https://help.highlight.net/admin/admin-general-details.md): This page is UNDER CONSTRUCTION - [Moving Items in Highlight](https://help.highlight.net/admin/admin-general-details/moving-items-in-highlight.md): UNDER CONSTRUCTION - [Search](https://help.highlight.net/admin/admin-general-details/search.md) - [Agent Selection](https://help.highlight.net/admin/admin-general-details/agent-selection.md) - [Alerting Thresholds](https://help.highlight.net/admin/admin-general-details/alerting-thresholds.md): UNDER CONSTRUCTION - [Business Hours](https://help.highlight.net/admin/admin-general-details/business-hours.md): UNDER CONSTRUCTION - [CCD](https://help.highlight.net/admin/admin-general-details/ccd.md): This page is UNDER CONSTRUCTION - [Admin page](https://help.highlight.net/admin/admin-page.md) - [Folder](https://help.highlight.net/admin/admin-page/folder.md): This page is UNDER CONSTRUCTION - [Location](https://help.highlight.net/admin/admin-page/location.md): This page is UNDER CONSTRUCTION - [User](https://help.highlight.net/admin/admin-page/user.md): UNDER CONSTRUCTION - [Container](https://help.highlight.net/admin/admin-page/container.md): This page is UNDER CONSTRUCTION - [Controller](https://help.highlight.net/admin/admin-page/controller.md): This page is UNDER CONSTRUCTION - [Agent](https://help.highlight.net/admin/admin-page/agent.md): This page is UNDER CONSTRUCTION - [Functionality](https://help.highlight.net/functionality.md): This section describes various capabilities and specifications of Highlight. - [Bulkloading](https://help.highlight.net/functionality/bulkloading.md) - [Class Autodiscovery](https://help.highlight.net/functionality/class-autodiscovery.md) - [Features and Supported Vendors](https://help.highlight.net/functionality/features-and-supported-vendors.md) - [Draft Features and Supported Vendors](https://help.highlight.net/functionality/draft-features-and-supported-vendors.md) - [Server Specifications](https://help.highlight.net/functionality/server-specifications.md) - [Device Setup](https://help.highlight.net/device-setup.md) - [Complete SNMP Configuration](https://help.highlight.net/device-setup/complete-snmp-configuration.md) - [Agent Installation](https://help.highlight.net/device-setup/agent-installation.md) - [Configuration for Class of Service](https://help.highlight.net/device-setup/configuration-for-class-of-service.md) - [Fortinet Configuration](https://help.highlight.net/device-setup/fortinet-configuration.md): Follow the tips on this page to ensure your Fortinet SD-WAN network integrates smoothly with Highlight. - [Cisco Webex Bot Token Guide](https://help.highlight.net/device-setup/cisco-webex-bot-token-guide.md): How to create a bot access token and grant that bot access to Cisco Webex room devices in Control Hub - [Troubleshooting](https://help.highlight.net/troubleshooting.md) - [Recovery of deleted items](https://help.highlight.net/troubleshooting/recovery-of-deleted-items.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://help.highlight.net/highlight-help-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.